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Frequently Asked Questions
All our machines are designed, drawn, and conceived by our design office in France. We collaborate with highly precise partner workshops for assembly, to guarantee you noble materials (maple wood, aeronautical aluminum) at a fair price.
For equipment in stock, delivery generally takes 2 to 5 weeks. For our custom-made or made-to-order models, lead times are approximately 6 to 8 weeks. Our carrier will contact you to schedule an installation date.
No, not at all! Our Reformers are delivered 90% pre-assembled. It will only take you a few minutes to attach the remaining accessories (such as the shoulder pads or the foot bar) using the clear instructions and tools provided.
We firmly believe in the quality of our equipment. The frame (wood or aluminum) and rails are guaranteed for 5 years against any manufacturing defect. Wear parts (springs, microfiber leather, straps) come with a standard 1-year warranty.
Yes, we understand it's an investment. At checkout, you will be able to select the option to pay in 3 or 4 interest-free installments via our secure payment partners.
Absolutely! If the standard colors do not suit your interior or your studio, you can go to our Custom-Made & Quote tab. We will offer you a wide range of premium vegan leathers.
We deliver throughout continental Europe (France, Belgium, Switzerland, Spain, etc.). For deliveries overseas or outside Europe, please contact our customer service for a specialized carrier quote.
Yes, our models such as the Reformer Pro Studio and the Reformer Signature are designed to withstand intensive daily use (several hours a day, every day). Our springs and rails are calibrated for professional longevity.